Technical Support


Afraid not when you are facing any technical difficulties using Financio. Our friendly and award winning team at ABSS is always ready to help you. We provide two tiers of support depending on the package you are subscribed to.

Forever Free: Send a support request using the form provided below, our team will get back to you with a solution via Email within 2 working days.
Premium: Get more responsive reply from our team members via Chat / Email within 2 working hours using the in-app Intercom (The chat icon on bottom left) after you logged into Financio.

Note: Our working hours being Mon – Fri, 9am – 5pm, excluding public holidays in the Federal Territory, Malaysia. The response time-frame serves as a guideline and doesn’t include bug fixes, feature requests as well as support request that require our team to investigate your business data.

Getting Instant Help


Download our complete user guide or be a Financio hero in no time, or browse through our knowledge base articles for instant answers.

Send Support Request


Contact our support team if you couldn't find an answer from our knowledge base. Our agent will generally get back to you within 2 working days. (Please provide your login email address and business name accurately to speed things up)

For premium subscription users, use the in-app Intercom chat button for speedier reply.